Returns and Refunds

Returns

After receiving your item(s) you have up to 30 working days (Under the Consumer Contract Regulations) to cancel your order. We will require the goods to be unused and to be returned in their original packaging. Please send us a message at support@autofixa.com if you would like to return an item, we will respond with а return address for you to do so.

Upon receiving the returned product, we will process your refund, through your original method of payment within 48hrs.

It is the buyer’s responsibility to arrange and fund the cost of returning an item. You are responsible for any loss or damage from when the product(s) are delivered to you until when they are returned to us. For this reason, we advise to send items back to us via a traceable postal service.

While stock items would be credited up to 30 days from the point of invoice, special order items would be subject to claims period allowed by the manufacturer (5 to 20 days depending on the franchise). You will be notified upon purchase if the product is on special order. Depending on the brand, some parts can be returned after the 30-day period and a handling charge will be applied.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Provided the product is in the expected condition and packaging, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on your customer’s bank account. If you still haven't received the refund after 10 days, please contact us at support@autofixa.com.